Refund eligibility is explained in our Refund Policy. If you have requested a refund but have not received confirmation, contact support so we can check its status.
After your refund is approved
Refunds are returned to the original payment method. The time it takes for the refund to appear depends on processing by your bank or card issuer. Check your refund confirmation for the expected timeframe.
Once a refund has been issued, your bank can help trace it. If it has not appeared within the timeframe in your confirmation, contact us with the purchase email, transaction date, and any refund reference you received.
If your original card has expired or been replaced, contact your bank to confirm where the refund will be credited. We cannot send the refund to a different payment method.
Currency conversion
Your bank or card issuer determines currency conversion rates and any related fees. Contact them if the credited amount differs because of currency conversion.